The HokuApps platform enables Retailers to provide:
Retain, attract and engage, providing personalized, differentiated Retail experiences
Drive new revenue streams with customized campaigns across customer segments
Bring efficiency to store operations with Real-Time Mobile App aided store inspections
Serve real-time store data to Area Managers over mobile and web applications
Crunch project execution with rapid project-specific app creation
Build KPI dashboards that can be customized to store-specific targets, maximizing profits
Value-seeking customers want to be rewarded for their loyalty to your business, but they don’t want to clutter their wallets, we help you achieve this goal with our ready-to-go loyalty app with a comprehensive analytics backend
Ready-to-go loyalty app with a comprehensive analytics backend
Tailored Location based rewards offering for shoppers every time they walk in
Tiered recognition for customer purchases where customers receive rewards when they reach a predefined spending threshold
Easy tracking of their rewards progress either at the point-of-sale, online or on their mobile devices
Analytics backend for useful insights on customer spending patterns
Develop personalized campaigns that keep the customers engaged across various channels and activities:
The objective is to focus on customer/member segments with indivisualized campaigns
Work on the schedule and deployment of advertisements and campaigns
Make the best use of intuitive dashboards to track the success of the campaign
Build a Unified Customer Centric Data Model
Enable yourself by leveraging our low-code platform which will provide you a comprehensive overview of your customer's needs. Transform to a business which operates by keeping your customers at the center.
Utilize the HokuApps Platform to make use of the information in legacy systems and integrate it with updated processes and infrastructure:
Connect to your legacy systems through web services or connectors to bring about multi-channel experiences.
Integrate with existing Retail systems, ERPs and custom Legacy solutions.
Organize workflows with several systems and datasets to ensure a unique user experience
Transforming Customer Service
Improve customer satisfaction while reducing associated costs. HokuApps helps your business keep all its customer service channels in one place.
Easy-to-use self-service tools, as well as personalized customer support, all on one easy to use web/mobile application.
Customer facing portal enables creation of a customer support community. Customers can share problems and ask questions; your customer service team can respond, but so can other customers, creating a user-generated knowledge base.
Universal inbox to connect with your customers via social media like Twitter and Facebook, as well as customer support methods including phone, chat and email.