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Utilizing the Power of Digitization
HokuApps for the digital energy industry ensures efficient automation, comprehensive digitalization, and seamless integration
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Smart Grid
Smart Grid
The increasing significance of renewable sources and the inclination towards a complicated distributed generation landscape need intelligent and digitally equipped solutions for:
  • Smart metering implementation and integration
  • Smart meter asset and operations management
  • Analytics for customer operations
  • Analytics for reliability and network operations
Smart Grid
Enterprise Asset Management
Enterprise Asset Management
Enterprise Asset Management
Digitalizing asset management is key to improved productivity, revenue gains, better network reliability and safety, and enhanced customer acquisition & retention. HokuApps helps you:
  • Drive innovation across the entire value chain
  • Optimize asset planning and investment functions
  • Enable distributed energy resources by big data driven alignment of supply and demand
  • Evaluate conditions and investments by leveraging cloud-enabled advanced analytics
  • Ensure predictive outage by ensuring preventive and condition-based maintenance
Deliver World Class Customer Experience
Deliver World Class Customer Experience
Transition from “Customer Service” to “Customer Experience”
  • Design customer touch points within and across channels to deliver the most appropriate experience
  • Bundle digitally enabled products and services into an integrated solution
  • Ensure multi-channel customer service
  • Govern customer interactions by analyzing journeys, segmentation and personalized communication
  • Educate customers, improve satisfaction, lower costs and ensure omni-channel experience
Deliver World Class Customer Experience
Build a Unified Customer Centric Data Model

Enable yourself by leveraging our low-code platform which will provide you a comprehensive overview of your customer's needs. Transform to a business which operates by keeping your customers at the center.

Customer Information and Billing
Customer Information and Billing
Customer Information and Billing
Adopt the HokuApps platform to build robust information and billing operations across the entire value chain:
  • Integrate disparate systems with self service capabilities to ensure multi-channel information availability
  • web-based invoicing software that will aid you to make awesome invoices, spontaneously send out reminders for payment and get paid online swiftly.
  • Educate customers, share insights on usage patterns, make expense management effortless and fun!
  • Foster collaboration across departments to harness collective intelligence, best practices, and insights
  • Enhance understanding of customer needs and deliver near-flawless sales experiences that exceed expectations
  • Digitalize operations by integrating field-force planning and scheduling
Improve Productivity and Efficiency
Improve Productivity and Efficiency
  • Allow agents to hand over tasks to colleagues without losing information
  • Enable bi-directional message flow between smart meters
  • Increase first-call resolution and customer satisfaction
  • Reduce call handling time and achieve full transparency in the contact center
  • Automate back office process and ensure data-driven decision making
  • Ensure Mobile access of data, maps, and other tools to the field workforce
Improve Productivity and Efficiency

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